Matrix shampoo and conditioner

You will be able to return your items for a full refund should you be dissatisfied with your purchase or you have received a faulty item, in line with your legal rights - up to 30 days after you have order, in line with our returns policy. We offer a returns service at the standard rate of delivery of £4.99. Please follow the instructions provided in your delivery note if you wish to use this service. If you would like to arrange for a return without using our services, please contact us to let us know the details and when we can expect to receive the returned goods.

Orders are typically dispatched within 1-2 working days. Please note, these timeframes will be extended during busy periods. All orders will be delivered by our third-party partners, confirmation emails will be sent to our customers when your courier has your parcel, and details of your delivery will be included in your confirmation email. Deliveries typically reach our customers between 2-5 working days after the courier has collected your order. However, details of orders placed will be communicated to our customers as and when they are available. If you have received an email with timeframes that have not been met, then please contact us and we will investigate the matter further.

Cost of delivery is charged at a standard rate of £4.99. However, orders over £250 will be offered free delivery - Please contact us to arrange. Note that this does not change the £4.99 charge on cancelled orders after dispatch confirmation has been communicated to customers.